Leah Cawley loves diamonds and her customers too!Reviewed Jan 14, 2015
Today I picked up a diamond I ordered with the help of Leah Cawley at Union Diamond and I had to share how much I appreciated the exemplary customer service I once again experienced with this company. I had previously been helped by Darrell Cox, who is no longer with them, but I read other reviews of Leah, so when I was ready to buy another diamond, I contacted her. We ran into some glitches along the way, because I had a very limited budget; two diamonds I liked were sold before I could buy them. I became discouraged, but Leah found another diamond that was even prettier than the first two; I was thrilled and very grateful.
I have always thought that Union Diamond offered excellent customer service, but this was more than I expected. I was surprised, pleased and grateful that Leah treated me with as much respect as if I was spending thousands more on a diamond than I actually was.
If you want a beautiful diamond for an amazing price, according to your specifications and budget, then call Union Diamond and ask for Leah Cawley; she is the manager of the Diamond Department and I can see why. She will neither "up-sell" you, try to get you to buy something you cannot afford, nor act as if you are not worth her time. I love diamonds and there is no better place to buy one than from Leah at Union Diamond. I am a very pleased return customer and I "vouch" you will be as well..
Thank you,This review is...
Union DiamondVouched Jul 10, 2014
Claire is so awesome. She made shopping over the internet a breeze. I am genuinely impressed by the professionalism. Both me and Aurora are totally satisfied with our ring. Itâs stunning and is a most precious symbol of our endless love. Itâs truly a beautiful design. We will recommend Union Diamond to all our family and friends.This review is...
Great Experience buying an engagement ring.Vouched May 26, 2014
I recently purchased an engagement ring from Union Diamond and the whole experience has been great! I worked with Claire at Union Diamond and her professionalism and knowledge of the diamond market made the purchase a very hassle free process. Claire gave me great options in my price range and she was able to get everything put together for me within a week. When I received the ring I was amazed with the fire and brilliance of the stone. It was such a relief because Union Diamond's competitors had similar stones at a much higher price. My fiance loved the ring when I gave it to her, she was completely swept off of her feet. I want to thank Claire at Union Diamond for making this happen in such a timely manner. I am going to recommend Union Diamond to friends/relatives and I will be buying our wedding bands through Union Diamond in the near future. Thank you again for all your help!This review is...
She Said Yes and Loves the Ring!Vouched May 22, 2014
Thank you Claire! I walked into Union Diamond with high expectations for finding the perfect engagement ring and I could not be more excited. The final product came out amazing and the service I received was top notch! I would highly recommend visiting the show room and taking a look around. Claire showed me several different options that fit perfectly into my budget and took the time to listen and answer all of my questions! I purchased with no concerns.This review is...
Outstanding value, service and honestyVouched May 21, 2014
Best experience I could have buying something this important online! They really are knowledgeable and best of all, honest about the products. They even got a setting for me that they don't carry and that was from a different company.
Claire Novotny was absolutely awesome to work with as well, go see her!This review is...
Fantastic!Vouched May 16, 2014
There are many many places to buy and engagement ring, loose diamond, wedding band, etc. So what separates one from another? Price? Service? Credibility? Reliability? Union Diamond excels at all four.
I'm from NY but coincidentally I had a business trip scheduled in Atlanta and visited their store. Tony Rixom helped me through the buying process. Tony did not try to push me into something more than I was planning and was extremely responsive from start to finish. You will not find a better price and better service anywhere.
If you need a trusted jewelry source, Union Diamond is a great option.This review is...
Work with Leah!Vouched May 13, 2014
The level of service and quality of product is unmatched. I had the pleasure to work with Leah. She left no question unanswered and really went above and beyond. She got me exactly what I was looking for and couldn't be happier with my purchase. The process was so easy and quick! I will definetly be looking forward to another purchase in the future and hope to work with Leah again!This review is...
Excellent experience - would definitely recommend!Vouched Apr 21, 2014
My experience with Union Diamond was excellent. Living in Tennessee, I was able to pick a few options through the website, but the service really stepped up when I started working directly with Leah Cawley. My opinion and idea of the ring changed a few times and Leah was more than up to the task. She provided recommendations and worked diligently to ensure the engagement ring exceeded mine and my fiance's expectations.
Did I mention Leah overcame 2 unexpected Atlanta snowstorms and still delivered the finished product ahead of schedule and under budget? I would recommend Union Diamond to any friend starting the engagement ring search.This review is...
Professional & AmazingReviewed Apr 4, 2014
We worked with Leah Cawley to find the perfect diamond that went above and beyond our expectations. I gave Leah my specifications and in less than 24hrs. she had more than a few diamonds for us to choose from. Leah made what could have been a very complicated process flawlessly smooth! We love the diamond he purchased and thank Union Diamond and Leah so much, the professionalism and diligence shown is magnificent. Thank You.Thank You.Thank You.This review is...
Best diamond company!!!!Vouched Mar 26, 2014
I made a diamond purchase back in 2011 from Union. I was nervous buying a diamond without seeing it, (I live in Philly)...but wow! I loved it!! I purchased a 1.13 oval cut. The price and customer service is superior at Union. Darryl Cox was patient, answered my hundreds of questions, and helped me find a beautiful diamond!
March 2014----I always wanted to upgrade my band to a channel setting with princess cut diamonds, so a few weeks ago, I again contacted Union to help me. I found a setting I loved using their website, and again, I was helped by another friendly and helpful associate! Claire was awesome----patient, very nice, and friendly! She walked me through purchasing the band painlessly and promptly! Now, I have almost 2 carats of pure beauty! I looked at many, many stores---online and in local showrooms; nothing compares to the prices, quality of the diamonds, and overall customer experience that one will receive from Union! I would highly recommend Union!!This review is...
My New Motto: "Just Call Leah!"Vouched Mar 23, 2014
My beloved uncle passed away unexpectedly in December 2013. I wanted to save some of the life insurance proceeds and spend the rest on an extra special final gift from him. I decided on a pair of Asscher cut diamond studs in a white gold leverback setting.
I've never bought diamond anything. I scored the internet for the best deal and to figure out what size earrings my budget would allow. I did look at the Union Diamond website, which is where my husband bought my engagement ring 6 years ago, but I found only round and princess cut options in earrings I chatted with several online retailers, but I got a little exasperated when I couldn't find exactly what I wanted in my price range.
My husband still had Leah's card and he said, "Just call her. She was EXTREMELY helpful." I'm so glad I followed his advice! Leah returned my call within an hour. She still had the specs on my engagement ring on file and, the next day, had two .72 ctw Asscher earring choices for me within my price range. When I asked which SHE would choose, she even recommended the less expensive ones, but I splurged on the ones the same color as my engagement ring. They put them in a leverback setting, just like I wanted.
The setting is the only thing I wouldn't recommend, but it had nothing to do with Union Diamond. The earrings looked EXACTLY like I designed them, but such small diamonds in a leverback setting made me notice the setting more than the diamonds themselves. I just couldn't get used to the drop, so took them to a local jeweler. They just snipped of the baskets, added a post and (Voila!) diamond studs.
Before I purchased, I went to a different jewelry store to try on princess studs in the size I was considering. I told the sales lady what I was looking for and her estimated pricing was at least $400 more than Union Diamond. She said she would try to match the price, but she never even called me back.
I like my jewelry understated and these diamond studs are PERFECT for me. I know Asschers are not a "popular" choice in earrings - and I kind of like that. They're different, they have a LOT of sparkle and they actually look larger on my ears than I anticipated. (They look like miniature versions of my engagement ring, which I also adore!) I love them and will cherish them always. I wear them every single day.
I would recommend Leah and Union Diamond to anyone. The pricing is beyond competitive. If you don't see what you want on the website, call her. She will definitely work with you to get you exactly what you want at a terrific price. I am one happy customer! I think my uncle would be thrilled that his last gift to me.This review is...
Engagement Ring PurchaseVouched Mar 20, 2014
I purchased an engagement ring based on the recommendation of a friend who had made a purchase from Union Diamond. I browsed the website to get an idea of what I wanted and then phoned in. I dealt with Leah and she was able to deal with my special request of purchasing a Canadian diamond. Also, there were no hassles with shipping the ring to Canada and it arrived quickly. The ring is beautiful and purchasing online allowed for some savings.This review is...
Beautiful ring and excellent customer serviceVouched Mar 19, 2014
I will say that stress of buying an engagement ring can be overwhelming. The tools on your website allowed me to create and purchase the perfect ring.Â I really enjoyed having the ability to view a potential mockup of the ring online. Â The customer service was amazing when I finally called in to do my order. Leah Cawley was super fast in replying to my emails, excellent phone etiquette and really turned this stressful experience into something pleasant. When the ring arrived I was thrilled to see it. I was apprehensive at first about ordering an engagement ring online, but you were highly recommended by friend.Â Union Diamond did not disappoint and I will use them again. ÂThis review is...
Great experience - Eternity Wedding BandReviewed Mar 18, 2014
I was a returning client (got my wife's engagement ring a few years ago) and for the second time I had a great experience.
Claire has been always quick to reply and extremely helpful, getting me what I believe was a good deal. And my wife really loved her present!
Definitely recommendedThis review is...
100% Painless and Joyful ExperienceVouched Feb 27, 2014
Can not talk highly enough about the experience I had with Claire! She was very thorough throughout the entire process to make sure I was getting the best quality for the best price while meeting my requirements for the ring. Not only that, she was extremely attentive with her email responses to someone who was very new to diamonds and asked a lot of questions and had comments during the entire shopping/buying process. For someone (like I was) that is tired of going to all of the jewelry stores in your local mall and are feeling like you are not really getting the most for your money, I would highly recommend seeing what Union Diamond (and especially Claire) have to offer.This review is...
Claire Novotny was a huge helpVouched Jan 28, 2014
Really great experience dealing with Claire when purchasing my engagement ring as well as keeping my updated on the shipping process.This review is...
Best place to buy engagement ringsVouched Jan 27, 2014
When I needed to purchase an engagement ring, my brother in law recommended Tony and Union Diamond to me as it is where he purchased his. Knowing that he is just like me when it comes to careful analysis and detailed research for major purchases, I trusted his opinion. Despite the fact that I have never met Tony in person or seen his showroom, I trust him and Union Diamond and wouldn't buy jewelry anywhere else. The service is top notch and the prices are very competitive (you can verify this by shopping diamonds on PriceScope.com where you will see Union Diamond represented). I don't often write reviews, but felt compelled to leave a good one for Union Diamond and their staff.This review is...
Thank you Leah and Union Diamond!Vouched Jan 24, 2014
From the first experience logging in, to live chat assistance, online ring sizing tools and just outstanding customer service, everything was a breeze with Union Diamond. Leah Cawley--manager of the diamond department--was very responsive by email and even helped me get my purchase resized very quickly via mail. I have never made a purchase of this level via the internet and was nervous--thanks to Leah and Union Diamond, I'm a customer for life. Cannot recommend them highly enough.This review is...
Building My Dream RingVouched Dec 14, 2013
For all of those looking for a professional team of people to build some thing fantastic for you or your loved one. A company that makes it easy and fun, with great concerns for your needs, wants and desires. My story is not unlike yours. I wanted my "Dream Wedding Ring" and with the help of Claire Novotny at Union Diamond Co. we were able to build exactly what I wanted at the price that fit our budget. Although Im not sure my husband would agree to the budget thingâ¦ but he is more than pleased that I am thrilled and so very happy with my "Dream Ring". My husband as well as my self will never deal with any other diamond company other than Union Diamond Co. Claire was very helpful in finding the perfect diamond and then she was passionate about getting it rite for me. And it is.. Oh my how it is. Claire and I worked on my dream for longer than anticipated only because of health issues in my family. Claire took it upon her self to even have my ring remade because there was a ever so slight flaw. I am greatful to Claire.. my new best friend and to Union Diamond Co. for making a dream come true for me. Thank you Claire and thank you Union Diamond Co.This review is...
Extremely satisfying experience purchasing my engagement ring from Union DiamondVouched Dec 5, 2013
Living in Canada, I was initially suspect about ordering an engagement ring online from another country. That being said, I investigated the Union Diamond online through the Better Business Bureau and found their reputation was to my satisfaction.
Upon deciding to consider ordering a ring from Union Diamond, I meticulously reviewed their site to find what I wanted and, using it's extremely useful, customizable search engine, I finally came across a beautiful-sounding 1.02 carat diamond (Round, H, VVS2) at a great price. Pairing the diamond with the Lovely Flat Pinched Shank Solitaire Engagement Setting (in Palladium), I was confident I found the perfect engagement ring to present to my girlfriend.
Upon placing my order I was contacted shortly therafter by ther friendly & helpful Claire Novotny-Merritt, a customer service rep from Union Diamond, who confirmed my order, answered all my questions regarding the ring and its delivery, and walked me through the wire transfer payment process. The information she provided to take to my bank was spot-on (with no errors) and it made the entire wire transfer experience smooth and painless, especially considering this was my first time wiring money to another country.
After the payment was made, Claire kept in touch throughout the entire ring manufacturing process, giving me constant updates as to the location of my diamond, the setting and when the entire package would be ready for delivery. Before delivering the ring she made sure to confirm the delivery address (which was different from my home address), which I greatly appreciated. And, best of all (besides the ring itself), the package arrived the very next day after she told me it was shipped!
I was so nervous opening the package; optimistic, but apprehensive to finally set eyes on the ring I intended to present to my wife-to-be. But, such anxiety was in vain as the ring is indeed everything I wanted it to be. Simple, elegant, with all the emphasis put on the beautiful diamond I had chosen online only a week-and-a-half before.
All in all, I've never made such an expensive and important purchase online before and found my experience with Union Diamond to be extremely straight-forward and satisfying. As I intimated earlier, Claire Novotny-Merritt is a customer service superstar who really takes the time to make sure you're not only satisfied with your purchase, but that you understand and are aware of the entire process along the way. I would absolutely make another online purchase with Union Diamond and recommend the company to anyone considering purchasing their ring online. They truly are one of the good guys in this industry.This review is...