TimeandGems

22 Reviews | 16 Vouches 46950 Views
2202 S. Figueroa, 123
Los Angeles, CA 90007
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  • Melissa S.
    1

    Watches aren't authentic; address is a rented mailbox. Check it yourself.

    Reviewed Sep 11, 2014

    Before you recommend this dealer based on the price and speed of service you experienced, take your watch to a real Rolex dealer and let them tell you how much of your watch is actually a Rolex versus non-authorized, non-authentic parts. Also, wear it for at least a year and see if it's still working. My watch from Time and Gems turned out to be a total rip off, and their repair address is just a rented mailbox.

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  • Ashish S.
    4

    Buyer Beware!!!!

    Reviewed Sep 11, 2014

    Worst customer service I have ever seen. Purchased a Rolex from them last year. Already not working properly. Sent it back for repair and now I cannot even get a status on the watch. Every time I call some girl takes a message. Not 1 phone call back or email and this is after leaving about 20 messages. Either these people are the worst business owners or they are running a major scam. Do not recommend them AT ALL!!!!

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  • Melissa S.
    1

    Thieves -- don't buy a watch from these people

    Reviewed Feb 4, 2014

    They are thieves -- scam artists. I bought a watch online from Time and Gems. I paid $3,474.00 for it; it was a used Rolex, guaranteed to be authentic, fully restored, and to "meet or exceed manufacturers specifications," and with a two-year warranty. The watch was said to be water resistant to 300 meters, though I never did more than shower in it. Within 9 months, the watch started running very fast. I contacted Time and Gems and they said "No problem -- it's under warranty" so I sent it to them. A few weeks later they contacted me and said the watch was completely rusted, and they would need $250 to fix it. This didn't seem right to me as the watch was water resistant to 300 meters (and I have never been diving in my life), and I'd only had it for 9 months, plus it was protected under warranty. I told them I wasn't going to pay to fix it and that they should either fix it and send it back to me, keep it and refund me, or send it back to me unfixed but I would post negative reviews about their site. That was last October. Now, several phone calls and emails later, they haven't returned my watch or my money and it's been almost four months.

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    • Ashish S. Did you ever get the watch back?
    • Melissa S. No. I even had a friend go to their address personally when he was on a trip to California -- it was just a mailbox! These guys are a total scam!
    • Ashish S. Damn I just sent a watch back to them repair about 4 weeks ago. Now I can't get a response from anyone at the place. Im told to just leave a message. I think I just got robbed by these SOB's. Have you ever tried to call them?
    • Melissa S. I called dozens of times -- every number I could find associated with them. Reported them to BBB and they never responded to BBB.
  • Wendy P.
    1
    • smiley

    Vouched Feb 23, 2013

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  • Peter A.
    6

    Fast service!!

    Vouched Feb 9, 2012

    I purchased a Rolex watch from time and gems for my wife. This was a gift for her birthday and I needed it the next day. It was delivered the following morning as they promised. She loves the watch and it made her very happy. I would definitly recommnd them to my friends and do business again.

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  • Camille E.
    1

    Vouched Jan 19, 2012

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  • Norman C.
    1

    Vouched Aug 18, 2010

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  • Bob S.
    1

    Vouched Jun 17, 2010

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  • Russell R.
    4

    A great buying experience from an overseas customer .

    Vouched Jun 12, 2010

    I live in London ( UK ) , and I wished to buy my wife a used Rolex Datejust for her 40th. Birthday .
    I viewed several websites but could not find watches of a suitable quality , until I found Time & Gems. The stock they had was fantastic and I found the very watch that I was looking for a Ladies Gold Datejust Super President with a diamond face and bezel and diamond and gold bracelet .
    I was able to order securely on-line and the Time and Gems Staff were extremely helpful . The watch was shipped by FedEx to my Home address in the UK.and arrived 4 days later .
    The condition of the watch is spectacular and really as new !
    Needless to say my wife was delighted , we will not hesitate to use Time and Gems again for our next purchase . PS.( I am dropping hints that I would like a Rolex Daytona for my birthday)

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  • Julia B.
    6

    Great Watch at a Great Price

    Vouched Jun 11, 2010

    Thanks to Time and Gems for making my dream of owning a Rolex a reality. I had always wanted one, but did not want to spend thousands of dollars. I was able to get a datejust Rolex that looks just like new for a fraction of a price. Would recommend the seller to anyone in the market.

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  • Byron L.
    4

    Time and Gems is Honest, Reliable, and Trustworthy, Item is 100 percent Authentic and Flawless!

    Vouched Jun 10, 2010

    After carefully searching for an honest, reliable, trustworthy dealer, I found Time and Gems. They were very helpful in helping me make the selection I wanted, and went out of their way to ensure that the transaction was completed to my satisfaction. The item I received exceeded my expectations, and was 100 percent authentic as promised. With so many unscrupulous sellers out there, it is great to know that I can count on this company to meet my needs. I won't ever have to look elsewhere....and I highly recommend this company.

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  • Wouter P.
    3
    • influencer

    Online buying at TimeAndGems

    Vouched Jun 10, 2010

    I purchased a 90's Rolex Datejust from time and gems. It's a SS with a blue dial and Roman numbers.
    The website mentioned "white gold fluted bezel". Before receiving the watch I contacted timeandgems to make sure they would send me the correct watch and they assured me it would be this watch.
    Upon receival I found a late 60's watch with a purple dial in the package which was in much worse condition than the watch I had purchased. BUMMER!!!
    I contacted timeandgems and they told me to send it back and assured me to send me the correct watch.
    The 60's model did have a "white gold fluted bezel". Tthe second time they sent me the correct watch but it has a "SS fluted bezel".
    Since I live in Europe and didn't want to make any more expenses, I settled for this watch.
    I have to say that the watch was in good conditions and nicely polished. And most of all... It works just fine.
    So overall I am happy with my purchase but it would be nice if the website info would be 100% correct and if the shipment would be correct from the first time. Especially for overseas customers.

    A customer from Belgium

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  • Al M.
    1

    Men's SS Tuxedo DateJust

    Vouched Jun 9, 2010

    I ordered a men's SS Tuxedo DateJust with a white gold fluted bezel. I absolutely love it! The alternating red/black Roulette date is awesome! The service was impeccable. Shipping was lightning fast. Recieved it the next day. Thank you so much. I'll definitely order my next Rolex from you.

    Cheers!

    Al from Chicago

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  • Rebecca C.
    1

    Love my Rolex!

    Vouched Jun 9, 2010

    I am thrilled with my datejust watch! It looks like new and more than exceeded my expectations. The service was professional and timely and I would recommend this company to anyone looking for a Rolex. I am sure I will purchase another in the future!

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    Jackie Grandfield

    Reviewed Jun 9, 2010

    I am very happy with The Rolex I purchased from Time & Gems, and impressed with your customer service. When I first got my watch, it kept gaining time. I called and was told to send the watch back for repair. I did so, and have had it back now for almost 2 months. It keeps perfect time.

    I will recommend Time & Gems to everyone.

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  • John K.
    3

    Great Service and Quality

    Vouched Jun 9, 2010

    Following up on my recent purchase for my wife, I wanted to let you know how pleased I was with your service and the quality of the watches. You may recall I took advantage of your exchange policy, since my wife decided she liked the Mother of Pearl face a bit more than the one I initially chose. I was very impressed with the fact that you went out of your way to expedite both shipments to the East Coast. Your consideration was greatly appreciated, and I do intend to make future purchases from TimeandGems.

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  • Joe B.
    1

    Men's Rolex Datejust

    Vouched Jun 9, 2010

    I purchased a Men's Rolex Datejust and am extremely satisfied with my purchase. Extremely prompt service, and all of my questions were answered both before and after the sale.

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  • Lena S.
    1

    Vouched Jun 9, 2010

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  • Connor matthew C.
    4

    Reputable dealer with good value

    Vouched May 29, 2010

    I purchased a Men's Rolex Datejust and am extremely satisfied with my purchase. When I took the watch to have a link removed from the bracelet, the employee at the store I went to commented on how the watch looked brand new.

    I have already received many compliments on the watch and feel like because of the drastic discount, I could turn around and sell my watch 10 years from now without having to incur the depreciation from buying it new.

    I plan on purchasing a second Rolex from this dealer in the next 6-12 months and would recommend their products.

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    Ladies Stainless Steel Datejust

    Reviewed May 24, 2010

    I was very impressed with the whole process from start to finish. I ordered the watch on Sunday and was wearing it on Wednesday! The watch is gorgeous! If I hadn't looked up the serial number and found out the date of manufacture, I wouldn't have believed it was used. It's flawless! If I ever buy a Rolex again, I know where I'm buying it from and I've actually already told someone else about the website that's looking at buying a Rolex. Two thumbs up from a country girl from TX who likes nice things.

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