Message from Brilliant Earth
As the world leader in conflict free diamonds and ethical origin fine jewelry, Brilliant Earth believes that high quality, stunning jewelry need not come at a great human or environmental cost. Every Brilliant Earth ring is exquisitely crafted with recycled precious metals and ethically sourced gemstones, and our conflict free diamonds are hand-selected by our gemologists for exceptional brilliance and value.

Outstanding and highly personalized customer service is the hallmark of the Brilliant Earth shopping experience. We combine the ease of online shopping with the attention and in-person service of a boutique jewelry store. Our approach to customer service is integral to our mission, as we believe that fine jewelry is at its most precious when it truly reflects the values and needs of the individual customer.

Brilliant Earth offers free shipping on all orders, a free lifetime warranty on craftsmanship, and a free lifetime diamond upgrade. As featured in Newsweek, USA Today, InStyle Magazine, CNN, and countless other publications, visit www.brilliantearth.com to discover jewelry you can be proud to wear.

Brilliant Earth

197 Reviews | 194 Vouches 43259 Views
www.brilliantearth.com
800-691-0952
26 O'Farrell Street
San Francisco, CA 94108
Review Is this your business?
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  • Best place to buy an ethically sourced engagement ring

    Vouched Jan 9, 2014

    Buying my fiance's engagement ring through Brilliant was a fantastic experience. I knew that I wanted to have an ethically sourced ring for my fiance and began researching different companies that used ethical practices. Brilliant Earth was by far the most popular and top rated ethically sourced jewelry company. I did more research into the company and found out that they were perfect in every way: ethically sourced diamonds, they use recycled precious metal, they use wood from a sustainable tree farm for their ring boxes, and create beautiful jewelry while keeping such high standards. It was decided then: I would not consider any other jeweler than Brilliant Earth.
    But then my fiance (girlfriend at the time) sent me a photo of the ring she really liked and Brilliant Earth did not have a ring similar to this design in their inventory. Still determined I contacted Ryan Atlas, the Senior Custom Designer at Brilliant Earth, and discussed with him about developing a custom ring for her. This task seemed daunting and scary for me at the time, especially since I live in Missouri and they are based out of California, but everything fell into place. He reassured me that Brilliant Earth could recreate the ring in the picture and actually make modifications to it better suit my fiance. So I took a leap of faith and started the design process. I can say that was best decision I could have made during the engagement process.
    Everything thing went so smoothly. To begin with, I had no knowledge of jewelry, or diamonds and Ryan stepped through every detail that goes into an engagement ring. I learned all about cut, clarity, color, and carat, and felt like I made an intelligent decision after all of the help Ryan gave me. The design process was also a neat experience. During the design process they send you a CAD rendering of the ring before they make it; so you really have a great visual on the ring to make any changes before it becomes permanent. I only made one minor change and they began building the ring for me.
    Ryan kept me updated throughout the design process and calmed any nerves that I had about buying a custom ring over the phone. When the ring was completed (which was about week quicker than they anticipated, Ryan hand picked the ring box that had the most character, and sent it my way! I received it the NEXT day, and could not believe my eyes. It was so beautiful and exceeded every expectation that I had for the ring.
    Finally the most important part: was the fiance happy with the ring? She ABSOLUTELY loved it. We both could not be any happier.
    I would HIGHLY recommend Brilliant Earth for:
    Their ethical practices.
    The quality of their jewelry.
    Their reasonable prices.
    EXCELLENT customer service.
    And custom ring design process.

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  • A great experience!!

    Vouched Nov 17, 2013

    When it came time to buy wedding rings I wasn't sure which company to choose from. I remembered having seen great things about Brilliant Earth and their commitment to ethically sourced diamonds which appealed to me. From sizing to purchase it was a great experience. My diamond band is beautiful and my husband's band is equally nice (we've received lots of compliments!) But overall the customer service sold me. We had a rep who helped us even before we decided to make a purchase which made me feel better about ordering jewelry online. There really were no hitches anywhere in the process and I'd definitely recommend them to anyone.

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  • My fiancee loves the wedding set

    Vouched Nov 10, 2013

    I could not have had a better experience shopping with Brilliant Earth. The most important criteria my fiancee had about her ring was that everything had to be ethically obtained, and I after three months of research I couldn't find a company that did this better than BE. My fiancee loves the wedding set I got for her, and all the sales reps I talked to were helpful and very friendly. They were even able to get the rings to me a couple days ahead of schedule.

    The prices were a bit higher than they were at other companies, but since they recycle all the metals they use and get their diamonds either from a lab or from socially responsible mines, a clean conscience is worth a little extra. Also, quick tip: carat for carat, the lab-made diamonds are cheaper than the mined ones.

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  • I could not recommend this company any more highly!

    Vouched Nov 4, 2013

    I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in the mail... which resulted in me calling them no less than 3 times to confirm it was safe in transit. Each time Sharon and her staff were understanding and patient -- even downright cheerful -- in dealing with my neurosis. The ring itself is GORGEOUS, and knowing it's ethically sourced means I can wear it with pride. I could not recommend this company any more highly!

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  • extremely satisfied

    Vouched Nov 4, 2013

    I recently ordered an engagement ring from Brilliant Earth and I am extremely satisfied with the product. It arrived earlier than it was supposed to and was exactly how I ordered it. Throughout the process I was communicating with one of their sales representatives and she was very very helpful. I would definitely recommend working through Brilliant Earth.

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  • not like other Jewelers

    Vouched Nov 3, 2013

    Brilliant Earth is an easy to go to Jewelry store. I recently bought my girlfriend an engagement diamond/ring with the help of Nicolette. She answered all questions attentively, quickly, and educated me throughout the decision. It is clear that Brilliant Earth is not like other Jewelers in the Bay Area, as they are not pushy nor demanding of their customers. Nicolette explained clearly to me the differences between diamonds and answered all questions clearly and quickly. I had no hesitation purchasing my engagement diamond from Brilliant Earth. Not only was my Sales Representative honest and forthcoming, but it was clear that Brilliant Earth was a reputable dealer. I encourage all diamond shoppers to stop into Brilliant Earth to see their inventory and speak to their Sales Representatives.

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  • impressive

    Vouched Nov 3, 2013

    I would just like to give a big thanks to Beth for helping John & I find an incredible ring!! I absolutely love it and was am so amazed at how beautiful it is!! We're thankful for all her help, advice and wonderful service. I really appreciated how she took the time (and was super patient;) in showing us all the awesome designs in the BE showroom. We looked around at several local jewelers and found that BE's commitment to ethical and ecologically sound business practices were unmatched. In addition, the quality, artistry and beauty of BE rings were definitely more impressive than any others we visited.

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  • absolutely stunning

    Vouched Nov 3, 2013

    Brilliant Earth defined customer service. They helped me design the perfect custom engagement ring and kept me informed every step of the way, sending CAD images and pictures of the completed ring, each time asking if everything was just right and responding to every question and comment to my full satisfaction. And most importantly, the finished product was absolutely stunning. I'm certainly looking forward to returning to Brilliant Earth for our wedding bands.

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  • Good company with great service

    Vouched Oct 28, 2013

    My boyfriend and I were searching for rings from local to online jewelers and discovered brilliant earth. Their website was incredibly easy to navigate through and build my own ring and beautiful! We went with the petite setting with small diamonds and a cushion setting. Just got it in the mail yesterday and it is absolutely amazing! I was nervous about picking a ring without seeing it in person but its great. They have a person available to live chat which is what I did and the overall customer service was great. Good company with great service, definitely recommended!

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  • They were great

    Vouched Oct 28, 2013

    I ordered my wedding ring from Brilliant Earth. I dealt with the company all online and by phone (when I called with a question). They were great - I liked the selection of available rings, with a range of prices and styles. The one I bought is lovely, it looks exactly how I expected it would based on the photos and information online, the fit is perfect, and it arrived 8 days earlier than the 'expected' delivery date. Very pleased with the product, and glad to know this purchase went toward ethically produced jewelry.

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  • Helpful, friendly, beautiful product that you feel good purchasing

    Vouched Oct 28, 2013

    Helpful, friendly, beautiful product that you feel good purchasing. Ethical jewelry ..... Thanks Brilliant Earth for having a beautiful new wedding ring here in time for the 41st wedding anniversary

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  • It's just lovely.

    Vouched Oct 27, 2013

    We had a great experience here. We drove up from LA because we were determined to get a conflict-free engagement ring and heard about the company's ethical stance. The sales woman, Claire, was helpful and right on target with the stones she showed us. They kept us informed on the progress of setting and shipping the ring. And when it arrived we were ecstatic. It's just lovely.

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  • I am really happy

    Vouched Oct 27, 2013

    I love my wedding band my fiance purchased online from Brilliant Earth. My engagement ring isn't from there, but the Starlight diamond ring matches my e-ring pretty much perfectly (same diamond weight, metal, width, everything!) and it was sooo much more affordable than the matching band from the retailer we got my e-ring from. More importantly though, I love knowing I can support the ethics of this company . Also, being from TX, we had to buy it online. I was nervous about making such a huge purchase over the internet (without even trying it on!), but returns were possible and shipping was free and it ended up looking even more beautiful than the photos on the website and it fits so I am really happy with it!

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  • my wedding band is gorgeous

    Vouched Oct 20, 2013

    I am so pleased with the wedding band I bought! It is so beautiful, my only regret is that I did not purchase my engagement ring from them because my band has metal that is ethically sourced (which makes me feel good) AND is was SIGNIFICANTLY cheaper than anything I could buy locally (even at Costco). It is such a bummer because I have a sapphire engagement ring, and I probably could have even flown to San Francisco and bought a ring of equal beauty and size for less than my ring cost here. I would totally recommend Brilliant Earth, my wedding band is gorgeous, better for the world and better for my pocket too :)

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  • I probably drove them a little crazy

    Vouched Oct 20, 2013

    I bought an engagement ring and matching wedding band from Brilliant Earth. I bought them both online since I live in New York. I was able to work with the same person during the entire process and they were always very helpful and prompt in their communication. I probably drove them a little crazy with all the different questions I had but they certainly didn't show it. I must have received 100 different pictures of rings at various angles over the course of a month before I settled on the ring I wanted to buy.

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  • I am really happy

    Vouched Oct 20, 2013

    I had such a great experience working with Brilliant Earth.
    Very helpful and quick customer service! I am really happy with the final product. The ring and diamond look absolutely amazing. The ethical origin of the diamond and the reinvestment in the environment is a great added bonus.

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  • Highly recommended

    Vouched Oct 20, 2013

    Easy, fun and guilt-free experience with Brilliant Earth. Myself and my fiance couldn't be more pleased with our elegant new engagement ring! Though hesitant to tackle online shopping at first, I decided to risk ordering the ring over the phone from out of state - glad I did. Not only is the ring perfect, but customer support from the Brilliant Earth staff (thanks Emily!) is excellent and proactive both by email and over the phone. Quick and straight forward getting the ring re-sized a week later. Highly recommended.

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  • Great selection.

    Vouched Oct 20, 2013

    Great selection. Will defiantly buy all my jewelry from here!

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  • My fiance is very happy!

    Vouched Oct 14, 2013

    Justine at Brilliant Earth made it very easy to create the perfect ring for my fiance!

    I do not know much about jewelry but I found this to be a relatively painless process.
    All I had was a picture of a ring which my girlfriend loved, but had weird-cheesy heart designs on the sides. Totally not her style. Knowing that Brilliant Earth made some gorgeous custom rings which are completely conflict free I sent an email through their website to get a custom quote which turned out to be very reasonable.

    Justine walked me through the steps of design and sent me pictures of the CAD model and wax model along the way. Understandably, I was a little nervous about this process but was never pressured or made to feel "dumb" about the questions I was asking.

    The ring turned out way more beautiful that the original and was exactly what I wanted. My fiance is very happy with it too!

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  • I am extremely satisfied with the personal service

    Vouched Oct 14, 2013

    5.0 star rating 9/23/2013
    I am extremely satisfied with the personal service I received with my recent order from Brilliant Earth. After having issues on the webpage while checking out, I sent an email to customer service. I received a reply very promptly and completed my order. After Emily saw that my order had been placed, she followed up with me to let me know it was being processed. She sent another message when the order shipped, provided the tracking number, and asked that I confirm with her when I received it. Many companies can learn a few things about customer service from Brilliant Earth.

    The sapphire necklace looks beautiful, and I am very happy to know that I ordered from an ethical company. I will shop here again.

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